FAQ

Thanks for reaching out! Check our FAQs below for quick answers. Need more help? Contact details are at the bottom.

1. How long does shipping take?

  • Handling time: 1-2 Business days (Monday–Friday)

  • Transit time: 4-6 Business days. (Monday – Friday)

  • Our Order cut-off Time: 17.00  (GMT) Greenwich Mean Time (London)]

  • Total Estimated Delivery time: 5 - 8 Business  Days

2. How much does shipping cost?

We Provide Free shipping for all orders within the United Kingdom

3. Do you ship internationally?

No, currently we only ship to the United Kingdom.

4. What is your return policy?

We have 30 30-day Return policy. You have 30 days from the date you receive your order to initiate a return.

5. How do I return an item?

Email our customer service team at support@zylofa.co.uk. In your email, please include your order number and the reason for your return.

6. Can I exchange an item?

Yes, you can exchange an item. Firstly, email our customer service team at support@zylofa.co.uk to exchange your item.

7.  Can I cancel my order?

You may change or cancel your order within 24 hours of purchase. To do so, please send an email to support@zylofa.co.uk with your order number and your request. Our customer service team will be happy to assist you.

8. What payment methods do you accept?

   We accept the following payment methods

  • Paypal

9. What happens if my order arrives damaged?

If you notice that your package has been damaged during transport, please notify us within 7 working days of receipt of the order.

In order to process your claim, we may require photographic proof of the damaged goods.

After reviewing the claim, we may require a replacement, refund or credit for items proven to have been damaged in transit.

10. How can I track my order?

You can track your order with the tracking number you received by email. Complete the tracking on our tracking page to see the status of your delivery. You can do it on this page.

11. How Can I Contact?

Customer Services Hours:
Monday to Friday: 9.00 - 17.00

Email: support@zylofa.co.uk
Phone Number: +442081874813
Contact Form: Click Here

Business Information

Zylofa is operated by [COMPANY NAME], a company registered in the United Kingdom.

Company Number: 
DUNS Number: 

Address: 
49 Clabon Mews, London SW1X 0EQ, United Kingdom.